•     Over 250 years of quality service

  •     Freepost on orders over £100

  •     Traditional Values, 21st Century Service

Terms & Conditions

Use of our website

We may change anything on our website at any time at our discretion. We have no responsibility for any other website other than our own. We retain all rights to our website design and to all images on it. We have copyright and other rights to the design, look, style, appearance and content of it. You may view and print the website only as a buyer or potential buyer from us. You may not modify, publish, reproduce, distribute or broadcast in any format, the material found on this site.


Your account

You must keep your login and password information secure and use this to access your account details. You must notify us immediately if you believe your account information has been compromised without your authority. You are responsible for all activity on your account. Please check that all information on your account is accurate and complete. Please notify us promptly of any changes. You are able to amend your own personal details when you log into your account.


Placing your order

When you place an order with us, you are offering to buy the goods you order. There is no commitment for Betts Metal Sales to supply the order at the price given or at all, until we decide to accept the order. Goods are subject to availability, we will inform you if goods are not available within a reasonable time. If we become aware when you have placed the order and before we have delivered it, that the price or description is not correct, we will inform you and at that stage you can decide if you wish to go ahead with the order. We may send an email to you that we have received your order, this does not mean that we have accepted it, There is no legally binding contract at this stage. When we have received your payment and processed the order for delivery we will send an email to tell you we have accepted your order. There is then a binding contract. We remain free to decline all or part of your order at any time before we send an email to accept it. We may pass your details onto third parties for address, identity and credit checks, this helps protect you and us from credit fraud.



The price and delivery will be shown at checkout and are an estimate only. You must pay for the goods and delivery when you place your order, unless you have a credit account with Betts Metal Sales.



All delivery times stated are estimates only. If we are prevented from delivering your goods within 30 days of accepting your order, we will give you the option of either a) accepting delivery of substitute goods or b) cancelling the order. If you cancel the goods we will refund the relevant part of your payment and the cancellation will be on the basis that you have no claim against us under that contract. If you accept delivery of goods after the estimated delivery time, it will be on the basis that you have no claim against us for delay (including loss of profits or other financial loss of indirect or consequential loss, or increase in the price of goods) We may deliver the goods in instalments, each instalment will be treated as a separate contract. We have to deliver to the card holder address for goods paid with by credit or debit card, this protects you and us against fraudulent use.


Delivery & risk

The goods are at your risk from the time of delivery. You must inspect the goods on delivery. If any goods are damaged (or not delivered but invoiced) you must write or email us within 3 working days of delivery. If you tell us about loss or damage after this period of time you must supply proof that that the goods were lost or damaged before delivery. You must give us and any carrier a fair chance to inspect the damaged goods.



If the order is cancelled (for any reason) you are then to pay us for all stock (finished or unfinished) we may then hold or have committed for the order. We may suspend or cancel the order by written notice if; you fail to pay us any money due or you fail to honour your obligations under these terms. You may not cancel the order unless we agree in writing. Consumers should note that you may not cancel the order if any goods are made to your specification or where the price is subject to fluctuations on the financial market (by virtue of regulation 13 of the Consumer Protection (Distance Selling Regulations 2000).



We warrant that the goods comply in material respects with their description on our website and are free from material defect at the time of delivery. The description of goods on our website are for identification only. The goods may vary slightly from their description, of appearance, technical specification, weight, dimensions and performance. If you believe we have delivered goods which are defective in material or workmanship, following our investigations, and you have complied with those conditions detailed on this page, we will (at our option) replace the goods or refund the price. We are not liable for any other loss or damage (including any indirect or consequential loss, financial loss, loss of profits or loss of use, even if we are negligent).


Registering offers

Offers in conjunction with online registering must be used within the month advertised. Offer only applies to your initial order only. If you haven't ordered within the registering month, your offer will expire. There must be a minimum spend of £20 before VAT to receive this offer.