Dan, Stephen and Charlie Betts
We pride ourselves on our commitment to quality and service. The majority of our staff have been with us for many years and are as passionate about jewellery and service as we are. All of them have a jewellery background, whether that is graduating from Jewellery School or having been employed elsewhere either manufacturing or selling jewellery items. This means with our training and service commitments and all our staff experience we can offer you the very best when making a purchase or enquiry at Betts Metal Sales.
With the original family business founded in 1760, the Betts family have been continuously involved in the jewellery trade for nine generations.
GROUP CUSTOMER SERVICES
STEPHEN BETTS CUSTOMER SERVICES
STEPHEN BETTS CUSTOMER SERVICES
OFFICE MANAGER AND FINDINGS BUYER
GROUP CREDIT CONTROL
POST AND STOCKROOM
REFINING DEVELOPMENT MANAGER
OPERATIONS DIRECTOR AND GROUP SALES MANAGER
GROUP FINANCE DIRECTOR
SALES ASSOCIATE G.R.S.EXPERT
GROUP CUSTOMER SERVICES
SALES ASSOCIATE JENTNER PLATING EXPERT
SALES ASSOCIATE LAMPERT P.U.K EXPERT
Andrew - Casting Expert
Andrew, otherwise known as 'Bod', joined the Group in 2005. Andrew works in our workshop department and looks after casting for Charles Booth, whilst also helping out with smelting for the Stephen Betts & Sons when he can. He is also a dab hand at polishing!
Chris - Group Customer Services
Chris joined our team in 2015 with a previous background in Philosophy and some knowledge of diamonds, Chris is responsible for assisting with day to day processes throughout the whole company.
Christine - Production Co-ordinator
Cristine joined the Betts team in 2014, after completing and apprenticeship in ireland as well as working on a bench. Christine came to birmingham to study at the School Of Jewellery. With experience in both bench work and sales, Christine is a key memeber of the production team taking care of all special production orders.
Cliff - Representative
Cliff is a representative as well as an airline pilot! He joined the Stephen Betts Group over 30 years ago and is an expert in refining, particularly in the Potteries.
Claire - Stephen Betts Customer Services
Having worked in the trade since leaving school Claire joined the Stephen Betts Group in 2008. Claire not only looks after all of our dental customers but she also assists with the Stephen Betts refining department.
Clare - Stephen Betts Customer Services
After working in retail jewellery for 11 years, Clare joined the Stephen Betts refining department in 1999. Clare is responsible for taking in scrap and issuing payment. Clare is also a keen photographer and has won various competitions with her snaps!
Debbie - Office Manager and Findings Buyer
Debbie has a wealth of experience working for various companies within the jewellery trade, in manufacturing, sales and purchasing. Debbie joined Betts Metal Sales in 2006 as our Office Manager and has particular expertise in the sourcing and buying of all BMS findings. Debbie is a well qualified expert on all our findings, castings and diamonds.
Graham - Group Credit Control
Graham joined the Stephen Betts Group in 2009 and works within our credit control department. Graham looks after our customer accounts within all 4 subsidiaries of the company.
Ellie - Counter assistant
Ellie joined Betts in 2015, she has a history of jewellery as her family have worked in the trade. Ellie is responsible for serving at the counter and preparing postal orders.
John - Refining Development Manager
John joined us from Marple Laboratories in 2008 and is responsible for developing our refining department both in customer acquisition and trends. John is well known and widely respected within the trade and a very valuable member of the team!
Karen - Operations Director and Group Sales Manager
Karen joined the Stephen Betts Group in 2007 as our Operations Director and Group Sales Manager. Karen has worked within the trade since 1984 and has vast experience within jewellery sales.
Kay - Representative
Kay joined the group in 1995 as a representative working for Stephen Betts and Betts Metal Sales. Kay deals with scrap and finished jewellery on a daily basis.
Liam - Website Coordinator
Liam joined Betts Metal Sales in 2015 as our Website Coordinator and came to us from a retail and customer service background. Liam is responsible for ensuring all Web orders are dealt with efficiently as well as making sure the website is always kept up to date.
Lee - Polisher
Lee joined Betts Metal Sales at the beginning of 2013, as our in-house polisher, coming to us from a self employed background. Lee has been working within the trade as a polisher for over 20 years. His expertise and vast knowledge allows us to not only provide a faster but more efficient service for all of our customers.
Malcolm - Group Finance Director
Malcolm is our Group Finance Director and joined The Stephen Betts Group in 2010. Malcolm is one of the few not to have had previous experience with jewellery - we are working on him! He is, however more than qualified in all things financial, enabling us to give the best possible service to our customers.
Mel - Group Telemarketing
Mel spent a decade working for various competitors before joining Betts Metal Sales in 1998. Mel is responsible for building our customer base and is always on hand to deal with any query you may have, she loves a good natter!
Michelle - Group Customer Services
Michelle joined the Group in 2007 within the customer service department answering the phones and looking after some of our major customers, having worked previously in the Jewellery Quarter since she was 16. Michelle will always go out of her way to help.
Paul - Production Operative
Paul joined Betts Metal Sales in April 2014, coming to us from a jewellery retail background. Paul has moved to a more 'Hands on' position within out production team and looks after Ring manufacturing and Engraving.
Rebecca - Sales Associate Jentner Plating Expert
Rebecca joined Sutton Tools in the start of 2014 as a sales executive. Her experience comes from passion for Silversmithing where she has been a designer marker for the past 5 years. Before joining the team at Suttons Rebecca was an Artist in Residence at the Glasgow School of Art where she helped to teach the students the basics of jewellery and Silversmithing. Rebecca's extensive knowledge for jewellery tool products makes her an assest to the Suttons team.
Tom - Counter Assitant
Tom came to Betts in 2015, with a background of retail and customer service Tom is in charge of serving customers on the counter and helping prepare postal orders.
Trevor - Representative
Trevor joined the Group in 1966 working for Stephen's father John Betts, as a lorry driver. He is now one of our most highly regarded representatives for Stephen Betts, collecting scrap from far and wide! He has worked for Stephen since 1979.