"We wanted to write and thank you so much for your excellent service in turning around our diamond cutting detail request so quickly for us. We really appreciate the attention that you gave this order, enabling us to deliver the ring in time for the customer's wedding. After receiving the blank ring from us in Mondays post, you managed to return it in Tuesdays post, in time for our customer to pick up on Wednesday at 1pm. We always try to give as much time as possible when ordering, however your flexibility and dedication to meet this request was second to none - Thank you again."